Press Releases
Mystery Shopper Survey of Financial Enterprise Customer Service Hotlines: Service Still Has Room for Improvement
A 'mystery call' survey released by phone and chat service provider Moneypenny, covering 60 U.S. financial enterprises, shows that although most enterprises performed well in overall customer service, there were inconsistencies in greeting warmth, helpfulness, and call handling quality. Nearly half of the surveyed enterprises defaulted to voicemail, and three even let calls ring until disconnection; about three-quarters of enterprises received only 'poor' ratings for greeting, overall helpfulness, and warmth, with only three earning 'excellent' across all criteria. The fastest average answer time was 1 ring (7.7 seconds), while the slowest averaged 5 rings (35.13 seconds).
Allegis Global Solutions Unveils New Brand Positioning "The Human Enterprise"
Allegis Global Solutions (AGS), a global leader in workforce solutions, unveiled a new brand identity and tagline, "The Human Enterprise," on April 12, 2023, aiming to highlight the strategic value driven by people. Company President Steve Schumacher and Global Marketing Director Lyndsay Westwood elaborated on the philosophy and vision behind the brand refresh. AGS also updated its website and emphasized its continued investment in workforce management, services procurement, and consulting.
Skit.ai Reinvents the U.S. Accounts Receivable Management Industry with Scalable Conversational Voice AI Solutions
On April 19, 2023, Skit.ai announced that its conversational voice AI solution has become the preferred choice in the U.S. accounts receivable management (ARM) industry. The solution supports automated, personalized, multi-turn collection calls, achieving 100% account reach and helping agencies address challenges such as stricter regulations, shrinking margins, and labor shortages.
The Role of Executive Search in the M&A Process: Logisyn and Global Executive Solutions Jointly Release New White Paper
Logisyn Advisors and Global Executive Solutions Group jointly released the white paper "Executive Search in Logistics M&A" on April 24, 2023, exploring the critical role of executive search in the M&A process within the logistics industry. The white paper points out that against the backdrop of continuous industry evolution, companies—whether in the early stages of M&A or in the integration phase—may face needs such as organizational restructuring and talent replenishment, making the involvement of professional recruitment advisors crucial to the success of the transaction.
CFO.com Survey: Despite Ongoing Labor Challenges, CFOs and Business Leaders Gain Confidence in Healthy Expansion for Q2 and Beyond
The latest CFO.com survey shows that despite labor challenges and a potential recession, CFOs and business leaders are more confident in economic expansion for Q2 2023 and beyond. The survey covers 500 executives, most of whom expect revenue growth, but cost reduction remains a theme, with technology investment seen as key to easing workforce needs, while AI adoption is expected to expand, yet management must be mindful of supporting innovation to prevent talent attrition.
Survey: 71% of CFOs believe travel and expense management consumes too much time and effort
A survey commissioned by TravelBank and conducted by CFO Dive reveals that 71% of financial executives believe travel and expense management consumes too much time and effort, yet only 21% think this area most requires automation. The survey also found that 88% of financial executives believe fintech will become a significant growth driver in the next five years, and 73% worry that issues of employees violating travel policies will intensify as companies grow.
Moneypenny Introduces Intake Services to Accelerate New Business Acquisition for Accounting Firms
Moneypenny has launched a new Intake Service via VoiceNation to support accounting firms in converting new business leads. The service uses US-based call handlers to respond quickly to inquiries, qualify leads through tailored screening questions, and integrate with CRM systems, enabling in-house teams to focus on closing deals.
Mesh Payments Expands Global Platform to Europe, UK, and Asia for Multinational Enterprises
Mesh Payments, a spend management platform, has expanded its services to Europe, UK, and Asia, allowing multinational companies to manage spend in local currencies from a single platform. The expansion follows 3X growth in 1H 2023 and includes new capabilities for localized operations, ERP integrations, global compliance, and policy enforcement.
New Research Reveals the FinOps Paradox: High Adoption Rates but Actual Results Still Await Breakthroughs
On June 22, 2023, CloudBolt Software released its tenth industry insight report, based on a survey of 500 executives, engineers, and developers, finding that FinOps adoption rates reach as high as 98%, but 44% of existing teams were established less than a year ago, and 45% of respondents have doubts about its real-world effectiveness. The report points out that insufficient foundational capability building and ambiguous responsibility allocation constrain the realization of FinOps value.