Relay Commerce Acquires SavedBy, a Leading E-commerce Package Protection and Post-Purchase Experience Solutions Provider
Relay Commerce announced the acquisition of SavedBy on November 3, 2025. Founded in 2021 and headquartered in Lakewood, Colorado, SavedBy provides risk management technology for package loss, damage, or theft to hundreds of Shopify merchants. This acquisition integrates package protection as a core part of Relay's merchant services, aiming to enhance post-purchase trust and reduce delivery friction.
NEW YORK — Relay Commerce, an e-commerce enablement platform, announced on November 3, 2025, that it has acquired SavedBy, a company specializing in package protection and post-purchase customer engagement services for Shopify merchants. This strategic acquisition will enable Relay to integrate package protection as a core component of its merchant services, thereby enhancing post-purchase trust and reducing friction between merchants and end consumers in the delivery process.
Founded in 2021 and headquartered in Lakewood, Colorado, SavedBy's technology helps merchants manage package risks (including lost, damaged, or stolen packages) to improve conversion rates and customer retention. Currently, SavedBy provides package protection and post-purchase experience support to hundreds of Shopify merchants, and handles package-related complaints and refunds, saving merchants significant customer service time while increasing end consumers' trust in the brand.
"Hundreds of millions of package delivery issues occur every year, and we have heard from many merchants about the hassle and cost of managing these package issues," said Ricardo Hinds, CEO of Relay Commerce. "By bringing SavedBy into the Relay family, we are making package protection an integral part of conversion and retention services."
As part of the acquisition, Relay plans to expand SavedBy's technology to its broad base of merchants. This will enable Relay's merchants to offer package protection, track deliveries, and engage with customers during the post-purchase phase.
"As former e-commerce operators, we have personally experienced how costly and frustrating package issues can be for both merchants and customers," said Will Jones, co-founder of SavedBy. "We founded SavedBy to eliminate this pain point and turn the post-purchase phase into an opportunity to strengthen brand-customer relationships, rather than weaken them."
This acquisition marks a strategic expansion of Relay's capabilities, enabling merchants to manage the post-purchase experience and strengthen customer retention through a unified product. By bringing SavedBy under its umbrella, Relay continues to expand its ecosystem of tools to help merchants attract, convert, and retain customers.
"Joining Relay allows us to bring this vision to thousands more merchants faster," added Greg Burstein, co-founder of SavedBy. "Their platform and distribution channels open the next phase of growth for SavedBy, enabling us to create greater value for merchants worldwide."
About SavedBy
SavedBy is a technology company that helps e-commerce merchants manage the post-purchase customer experience through its suite of package protection, tracking, and customer engagement tools. SavedBy helps merchants reduce losses, increase customer satisfaction, and turn package risk into a strategic asset. For more information, visit https://savedby.io/.
About Relay Commerce
Relay Commerce is an e-commerce enablement platform offering scalable solutions covering conversion rate optimization, social commerce, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools. Relay's solutions currently drive over $1 billion in cumulative incremental gross merchandise value for more than 35,000 merchants. For more information, visit www.relaycommerce.io.
