Dayos Launches Hero AI Platform to Power Oracle Cloud ERP and HCM Managed Support Operations
Dayos, an AI automation company based in Singapore, announced on January 26, 2026, that its Hero platform is now fully available for Oracle Cloud ERP and HCM managed support operations. The platform integrates three core capabilities—Answers, Actions, and Sentinel—with the goal of reducing duplicate tickets, accelerating issue resolution, and improving end-user experience within existing MSP budgets. Early deployments show ticket deflection rates of 40% to 60% for routine queries. Dayos also introduced a Starter Plan with 14-day rapid deployment, emphasizing its SOC 2 Type II and ISO/IEC 42001 certifications.
Singapore — January 26, 2026 — Dayos, an AI automation company certified for ISO/IEC 42001 and SOC 2 Type II, today announced that its Hero platform is now generally available for Oracle Cloud ERP and HCM managed support operations.
Hero is designed to help IT organizations improve support outcomes within existing managed service provider (MSP) budgets by reducing repeatable support requests, accelerating issue resolution, and optimizing end-user experiences for Oracle Cloud environments.
"IT leaders continue to face pressure to improve user satisfaction within existing budgets," said Brad McElhannon, founder and CEO of Dayos. "Hero helps transform managed service delivery through self-service answers and guided actions. Users can get faster support without routing every issue to a ticketing system, while staying within existing MSP budget allocations."
Focus on Substantial Support Cost Reduction
Dayos aims to achieve significant reductions in support spending without relying on offshoring or labor arbitrage. The company says Hero can reduce repeatable ticket volume and help support teams resolve common issues faster through an AI interface designed specifically for Oracle Cloud applications.
In early customer deployments, Dayos says Hero has improved key support metrics, including:
- Ticket deflection rates of 40% to 60% for routine Oracle Cloud inquiries
- Faster resolution of common Oracle navigation and reporting issues
- Reduced friction from complex system navigation and repetitive support interactions
"During month-end close, IT support teams often see a surge in Oracle support requests," said McElhannon. "Hero helps handle the repetitive issues flooding the queue during that period, allowing support staff to focus on higher-impact system issues."
Three Key Capabilities for Oracle Managed Services
Dayos says Hero supports managed service workflows through three integrated capabilities:
Hero Answers provides answers to Oracle Cloud support questions with traceable source citations. When a support ticket is needed, Hero Answers pre-fills ticket drafts with relevant context and diagnostic information, helping engineers reduce back-and-forth clarification and start work faster.
Hero Actions supports common workflows such as report generation, data extraction, and journal entry automation. Dayos says these workflows are designed to preserve role-based controls, auditability, and approval processes.
Hero Sentinel proactively identifies system issues, compliance risks, and data anomalies before potential incidents or support escalations occur, helping teams address high-risk scenarios before business operations are affected.
Built for Oracle Cloud Architecture
Dayos says Hero is purpose-built for Oracle Cloud ERP and HCM environments, designed to align with Oracle data structures, security models, and common business processes.
"The difference between Hero and generic AI tools is like the difference between a seasoned Oracle-certified consultant and support that needs three rounds of screenshots and clarifying questions to understand your issue," said McElhannon. "Hero helps identify root causes in data and processes, and our engineers handle the fixes, enabling customers to resolve the underlying issues that prevent AI projects from delivering sustained results."
Enterprise Security and Compliance
Dayos says its SOC 2 Type II and ISO/IEC 42001 certifications support security and responsible AI governance requirements for enterprise deployments. The company says Hero is designed to maintain enterprise security protocols and preserve audit trails for AI interactions in regulated environments.
Starter Plan Deployment
Dayos says its Starter Plan is designed for rapid adoption, delivering production-ready AI capabilities within 14 days.
Starter Plan capabilities include:
- Two-Week Deployment:Production-ready AI within 14 days
- Hero Answers:Unlimited use for everyday questions
- Hero Actions:Pre-configured journal entry automation agent
- Hero Sentinel:AI monitoring for complex and high-risk scenarios
- Single-Platform Deployment:Focused, streamlined implementation
- Private Cloud Deployment:Secure, customer-dedicated environment
Availability and Next Steps
Hero is now available to organizations running Oracle Cloud ERP and HCM systems. Dayos offers pilot programs designed to demonstrate value and operational impact before long-term licensing commitments.
For more information or to schedule a demo, visit www.dayos.com。
